Do you have a question for us? provides a forum for members of our community to ask questions and provide feedback to the leadership of the Independent Living Centre of Waterloo Region.

To ask us a question regarding ILCWR's services please visit and use the contact form to submit your question or feedback.

Head Office

127 Victoria Street South Suite 201 

Kitchener, Ontario, N2G 2B4

Phone: 519-571-6788  |  TTY: 519-571-7590  |  Fax: 519-571-6388 


Our office hours are Monday to Friday, 8:30 a.m. to 4:30 p.m.

Media inquiries:

Head Office Staff Directory

Heather MacArthur, Executive Director (I)

Ken Deane, Supervisor  

Drew Peterson, Director of Human Resources

Alyssa Ward, Administrative Projects Manager

Andrena Lockley-Brown, Program Manager                                    

Cathy Doerbecker, Attendant Services Supervisor – Waterloo    

Connie Wallbank, Business Intelligence Analyst                                         

Dan Lajoie, Manager of Direct Funding and Community Programs

Jim Ducharme, Reception/Administrative Assistant

Kirti Nara, Human Resources Generalist  

Leanne Schade, Finance Manager                                        

Linda Carrigan, Direct Funding Regional Report Coordinator

Martin Glassford, Direct Funding Report Reviewer     

Megan Shepherd, VARP Coordinator               

Robyn Jackson, Direct Funding Resource Coordinator      

Sheri Roberts, Community Resource Coordinator

Solange Flores, Attendant Services Supervisor – Cambridge 

Victoria Snow, Attendant Services Supervisor - Kitchener


Kitchener Team    ext. 7483

Waterloo Team      ext. 7492

Cambridge Team   ext. 7494