Do you have a question for us? provides a forum for members of our community to ask questions and provide feedback to the leadership of the Independent Living Centre of Waterloo Region.

To ask us a question regarding ILCWR's services please visit and use the contact form to submit your question or feedback.

Main Office

127 Victoria Street South Suite 201 

Kitchener, Ontario, N2G 2B4

Phone: 519-571-6788  |  TTY: 519-571-7590  |  Fax: 519-571-6388 


Our office hours are Monday to Friday, 8:30 a.m. to 4:30 p.m.

Media inquiries:

Administrative Staff Directory

Heather MacArthur, Executive Director (I)

Ken Deane, Supervisor  

Drew Peterson, Director of Human Resources

Alyssa Ward, Administrative Projects Manager/Supervisor - Cambridge                                    

Cathy Doerbecker, Attendant Services Supervisor – Waterloo    

Connie Wallbank, Business Intelligence Analyst                                         

Dan Lajoie, Manager of Independent Living Resources

Jacqueline Peters, After Hours Supervisor

Jim Ducharme, Reception/Administrative Assistant

Julia Minkarious, After Hours Supervisor

Kirti Nara, Human Resources Generalist  

Leanne Schade, Finance Manager                                        

Linda Carrigan, Direct Funding Regional Report Coordinator

Martin Glassford, Direct Funding Report Reviewer                     

Robyn Jackson, Direct Funding Resource Coordinator      

Sheri Roberts, Community Resource Coordinator 

Victoria Snow, Attendant Services Supervisor – Kitchener

Xigda Castro, Team Lead, Consumer Service


Kitchener Team    ext. 7483

Waterloo Team      ext. 7492

Cambridge Team   ext. 7494