What is the AODA?

Accessibility is the keyOntario has a very important law called the Accessibility for Ontarians with Disabilities Act (AODA).  Passed in 2005, the purpose of this act is to achieve full accessibility for Ontarians with disabilities with respect to goods, services, facilities, accommodation, employment, and spaces by developing, implementing and enforcing accessibility standards. Businesses and organizations that provide goods and services to people in Ontario now have to meet certain accessibility standards in five key areas of everyday life:

1. Customer Service
2. Information & Communication
3. Transportation
4. Employment
5. Design of Public Spaces

Staggered timelines for these standards have been set by the province, and have been scheduled with the intention of establishing a barrier-free Ontario on or before January 1, 2025.

The Independent Living Centre of Waterloo Region provides AODA training for a nominal fee.  To find out more, visit our Beyond Barriers page.

For more information about this very important legislation and how to comply, please click here.


Feedback Forms

ILCWR values feedback from the community. Any comments or complaints about ILCWR's adherence to its AODA Policies may be submitted by telephone, fax, in person, in writing, in electronic format, or through TTY.  Responses will be received in the format the feedback was given, and within 10 business days. 

  • To fill out an Accessible Customer Service Feedback Form online, click here.
  • To fill out an Accessible Information and Communication Feedback Form online, click here.
  • To provide feedback by phone call 519-571-6788 X 7474

Working together to make Waterloo Region accessible for all!