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ILCWR is ACCOUNTABLE to its membership, the consumers it serves, and the public which funds the programs and services that are delivered. Accountability cannot be achieved through one measure. Rather, ILCWR ensures accountability through various means.

Supportive Housing Surveys and Open Space Results

TO THE ILCWR MEMBERSHIP
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    • Voting privileges at the Annual General Meeting
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    • Eligibility to sit on the ILCWR Board of Directors
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    • Information sharing through newsletters and annual reports
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    		•  For a copy of the ILCWR Membership Application*

    TO THE PUBLIC
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    • Involvement of community members on the ILCWR committees and Board of Directors
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    • Reports to funders such as the Ministry of Health, Long-term Care, Human Resources Development Canada and United Way of Kitchener-Waterloo and the Townships of Wellesley, Wilmot and Woolwich.

    TO BOARD AND COMMITTEE MEMBERS
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    • Participation and involvement on the ILCWR Board of Directors
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    • Involvement of consumers on committees and working groups such as the Admissions Committee
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    • The support of Consumer Steering Committees at ILCWR supportive housing projects

     

     

     

     

     

     

     

     

     

     

     

    TO CONSUMERS
     Further, ILCWR has recognized the need to increase the ways that it ensures accountability to members, consumers, and the public. Among the new strategies being implemented are such projects as:
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    • A process that involves stakeholders in the developing of agency policies
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    • An Issue Resolution Policy for consumers to use to address concerns about their service
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    • A Consumer Handbook developed to communicate to consumers the expectations and responsibilities of ILCWR
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    		• Increased communication to consumers, members, and the public regarding organizational developments
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    		• Involving consumers in formal ways to evaluate services (e.g. a yearly consumer satisfaction survey, and the development of indicators and benchmarks to measure program outcomes)

    If you have any questions about ILCWR's accountability to its consumers or the public please contact the Executive Director .

    * Requires Adobe Acrobat Reader. If you do not have Adobe Acrobat Reader you can download a free copy at www.adobe.com.

    MISSION ACCOMPLISHED!

    The ILC Board of Directors initiated an evaluation of our centre's objectives. About 77 consumers responded to a survey regarding two of the four Mission statements -- which are below:

    The Indepependent Living Centre of Waterloo Region supports persons with disabilities by;
    - facilitating individual growth towards greater independence
    - creating opportunities to make informed choices

    The results were very positive and enlightening. If you are interested please refer to the link.

    Click on the link below to see the full report of
    Is ILCWR Meeting its Outcome Objectives - Report 2006
     

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