The staff here were wonderful about getting me in and settled and making me comfortable. I love it here.
The Independent Living Centre of Waterloo Region is accountable to its members, consumers of its services, and the general public who fund the programs and services we deliver. As an organization, we strive to keep operations as transparent as possible, and maintain our accountability through a variety of means.
Please explore the links below to learn more about ILCWR’s accountability to its stakeholders.
M-SAA
In March, 2011, ILCWR signed its Multi-Sector Accountability Agreement (M-SAA) with the Waterloo Wellington Local Health Integration Network for 2011-2014. Click here to read the full M-SAA.
Community Engagement Strategy
As a means of continually refining and improving our programs and services, ILCWR is dedicated to obtaining feedback from stakeholders and engaging them in the processes that shape the organization. Click here to view an outline of ILCWR’s Community Engagement Strategy.
Strategic Plan
Where Are We Going?: Our Strategic Plan
In 2009, the Independent Living Centre of Waterloo Region underwent an extensive STRATEGIC PLANNING PROCESS to determine the agency’s priorities and help to navigate its place in the community.
By holding focus groups with consumers of our services, staff members, community partners and Board members, ILCWR derived a comprehensive plan focused on four major areas of effort:
- Human Resources
- Communications
- Program Development
- Organizational Development
With these four areas of focus in mind, 29 goals were developed to help ILCWR move toward its vision for this community - together, freedom through access and choice.
To download and read the Strategic Plan Document in its entirety, click here.
How Are We Getting There?: Our Balanced Scorecard
To measure our strides toward the goals outlined in the Strategic Plan, the Independent Living Centre of Waterloo Region has introduced a Balanced Scorecard. This document monitors the organization’s implementation of the Strategic Plan by examining measurable outcomes from five perspectives:
- Consumer Perspective
- High Quality Services
- Organizational Capacity
- Financial/Fiscal Health
- System Perspective
The outcomes are colour-coded to give our stakeholders an easy view of how well ILCWR is achieving its objectives. The document is updated quarterly to identify areas where effort is needed most. To view the most recent Balanced Scorecard evaluations, download them in PDF format by clicking below.
Annual Reports
The Annual Report is a great way for funders, members and the general public to learn about the programs and services offered by the Independent Living Centre of Waterloo Region and to see the impact we have on the lives of people with disabilities and the community at large.
Each September, the Independent Living Centre publishes an Annual Report for the previous fiscal year (April 1 to March 31).
