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What is the AODA?

Ontario has a very important law called the Accessibility for Ontarians with Disabilities Act (AODA).  Passed in 2005, the purpose of this act is to achieve full accessibility for Ontarians with disabilities with respect to goods, services, facilities, accommodation, employment, and spaces by developing, implementing and enforcing accessibility standards. Businesses and organizations that provide goods and services to people in Ontario now have to meet certain accessibility standards in five key areas of everyday life:

1. Customer Service
2. Information & Communication
3. Transportation
4. Employment
5. Built Environment

Staggered timelines for these standards have been set by the province, and have been scheduled with the intention of establishing a barrier-free Ontario on or before January 1, 2025

The first standard to become law is the Accessible Customer Service Standard, which was passed in 2008 and requires private-sector businesses to provide training to their employees on Accessible Customer Service by January 1, 2012. 

The Independent Living Centre of Waterloo Region provides this training for a nominal fee.  To find out more, visit our Beyond Barriers page.

In June, 2011, an Integrated Standard was passed, amalgamating the Information & Communication, Transportation and Employment standards into one.  

For more information on the Accessible Customer Service standard, please visit the Ministry of Economic Development, Trade and Employment.


Please note that all ILCWR documents are available in alternative formats upon request.

E-Mail info@ilcwr.org to request an alternative format.


Feedback Forms

ILCWR values feedback from the community. Any comments or complaints about ILCWR's adherence to its AODA Policies may be submitted by telephone, fax, in person, in writing, in electronic format, or through TTY.  Responses will be received in the format the feedback was given, and within 10 business days. 

To fill out an Accessible Customer Service Feedback Form online, click here.
To fill out an Accessible Information and Communication Feedback Form online, click here.
To print out our Feedback Forms in PDF format, click here.

Working together to make Waterloo Region accessible for all!



October 26th, 2016